{"title":"Home page","description":null,"products":[{"product_id":"supportops-studio-call-center-kpi-dashboard","title":"SupportOps Studio — Offline Contact Center KPI Dashboard","description":"\u003ch2\u003eContact-center reporting without a complicated setup\u003c\/h2\u003e\u003cp\u003eSupportOps Studio is a downloadable offline dashboard for support and call-center team leaders. Import your normalized CSV files to calculate essential operational KPIs, review performance exceptions and export management-ready summaries.\u003c\/p\u003e\u003ch3\u003eInside the download\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eSelf-contained HTML dashboard (runs in your desktop browser)\u003c\/li\u003e\n\u003cli\u003eQueue metrics: service level, AHT, ASA, CSAT and abandonment\u003c\/li\u003e\n\u003cli\u003eAgent scorecards: inbound contacts, AHT, QA, CSAT, productive ratio, lateness and excess breaks\u003c\/li\u003e\n\u003cli\u003eCSV validation highlighting missing, duplicate or inconsistent data\u003c\/li\u003e\n\u003cli\u003eEditable KPI thresholds, daily trends, downloadable summary CSV and printable report\u003c\/li\u003e\n\u003cli\u003eCSV templates, user guide and single-organization license\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eUse in minutes\u003c\/h3\u003e\u003cp\u003eDownload the ZIP, extract it, open SupportOps_Studio.html and upload the included CSV templates after replacing sample values with your normalized operational data. The calculations run entirely in your browser.\u003c\/p\u003e\u003ch3\u003eBefore you buy\u003c\/h3\u003e\u003cp\u003eRequires prepared CSVs in the included format. Raw Genesys and other platform exports need to be mapped; no live API connection, email sending or automatic historical file storage is provided. Best used in a modern desktop browser. Individual CSV files are limited to 5 MB. Each purchase licenses internal use by one organization; redistribution and resale are prohibited.\u003c\/p\u003e\u003ch3\u003eBuyer FAQ\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eCan I import raw Genesys exports?\u003c\/strong\u003e No. Map your vendor exports to the included normalized CSV templates first.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs it real-time?\u003c\/strong\u003e No. This is an offline reporting dashboard; it does not monitor live queues or connect to APIs.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWill it save history automatically?\u003c\/strong\u003e No. Keep your CSV inputs and exported reports if you need an archive.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat is required?\u003c\/strong\u003e A modern desktop browser, prepared CSVs in the included format, and files under 5 MB each.\u003c\/p\u003e\u003ch3\u003eWhat the included sample actually produces\u003c\/h3\u003e\u003cp\u003eThe downloadable package contains fictional, reproducible sample queue data covering three dates. The sample has 330 offered calls, 303 answered calls, 270 calls answered within the configured SLA threshold, 27 abandoned calls, 72,720 total handle seconds, 4,552 answer-wait seconds, and 43 positive surveys from 48 valid responses.\u003c\/p\u003e\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eCalculation from sample\u003c\/th\u003e\n\u003cth\u003eResult\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eService level\u003c\/td\u003e\n\u003ctd\u003e270 ÷ 330\u003c\/td\u003e\n\u003ctd\u003e81.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAverage handle time\u003c\/td\u003e\n\u003ctd\u003e72,720 ÷ 303\u003c\/td\u003e\n\u003ctd\u003e240 seconds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAverage speed of answer\u003c\/td\u003e\n\u003ctd\u003e4,552 ÷ 303\u003c\/td\u003e\n\u003ctd\u003e15.0 seconds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer satisfaction\u003c\/td\u003e\n\u003ctd\u003e43 ÷ 48\u003c\/td\u003e\n\u003ctd\u003e89.6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAbandonment\u003c\/td\u003e\n\u003ctd\u003e27 ÷ 330\u003c\/td\u003e\n\u003ctd\u003e8.2%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003cp\u003e\u003cem\u003eAll values above are fictional examples, not real business outcomes. Definitions depend on your operational policy; in this tool, SLA uses total offered calls as its denominator.\u003c\/em\u003e\u003c\/p\u003e\u003ch3\u003eWhich problem is it suited to?\u003c\/h3\u003e\u003cp\u003eBest for a supervisor or operations manager who already has exportable daily call-center KPI counts and wants a repeatable local dashboard with simple integrity checks, trend charts and printable reports. It is \u003cstrong\u003enot\u003c\/strong\u003e a replacement for a live workforce-management platform, a full business-intelligence suite, or a raw-export integration.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"https:\/\/wby1tu-ue.myshopify.com\/blogs\/contact-center-operations-guides\/call-center-kpi-formulas-sla-aht-asa-csat\"\u003eRead our free, worked KPI formulas and data-check guide\u003c\/a\u003e before choosing any dashboard.\u003c\/p\u003e","brand":"Hinata Digital","offers":[{"title":"Default Title","offer_id":67143956038003,"sku":"HIN-SUPPORTOPS-STD-001","price":179.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1028\/7228\/5555\/files\/hinata-supportops-studio-dashboard-preview_311f12e4-6e62-4a23-8dd1-00d79a25766f.png?v=1792307126"},{"product_id":"workforce-studio-basic-shift-break-planner","title":"Workforce Studio Basic — Shifts, Breaks \u0026 Weekly Roster Editor","description":"\u003ch2\u003eStop rebuilding break schedules by hand\u003c\/h2\u003e\u003cp\u003eWorkforce Studio Basic is a downloadable, offline browser-based planning tool for call-center supervisors and team leaders who need control over shifts, breaks, meals and schedule changes without a large WFM implementation.\u003c\/p\u003e\u003ch3\u003eWhat you can do\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eCreate and edit employee shifts with your own operating hours; no preset shifts are imposed.\u003c\/li\u003e\n\u003cli\u003eDefine each break and meal using your own duration and earliest\/latest start windows.\u003c\/li\u003e\n\u003cli\u003eMove or pin an activity; recalculate unlocked activities and see coverage changes. Undo manual changes.\u003c\/li\u003e\n\u003cli\u003eImport normalized CSV data and review staffing coverage by configured time interval.\u003c\/li\u003e\n\u003cli\u003eAdd, edit or remove weekly roster entries manually; audit 7–14 day rosters for overlapping shifts, rest time, consecutive days and rolling seven-day hour\/day limits that YOU specify.\u003c\/li\u003e\n\u003cli\u003eExport weekly roster and audit findings to CSV, or save your scenario JSON locally.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eIncludes\u003c\/h3\u003e\u003cp\u003eOne HTML software application, illustrated CSV example, setup guide and single-organization license. No installation, cloud account, subscription, or recurring API connection required.\u003c\/p\u003e\u003ch3\u003eBefore purchasing\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eBasic does not automatically create weekly shifts.\u003c\/strong\u003e It is a manual roster editor with an intraday break planner and configurable weekly safety checks. Direct Genesys\/NICE integrations, automatic legal compliance, live adherence, multiskill forecasting, and payroll sync are NOT included. Original vendor exports must be normalized to the provided CSV format. Human supervisor review is required. Demonstration screenshots use fictional data.\u003c\/p\u003e","brand":"Hinata Digital","offers":[{"title":"Default Title","offer_id":67165497295219,"sku":"HIN-WFM-BASIC-V15","price":99.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1028\/7228\/5555\/files\/hinata-workforce-basic-v15-real-ui_d5cd0f9a-0172-4733-b0f7-6105ef105f69.png?v=1792507589"},{"product_id":"workforce-studio-pro-weekly-shift-builder","title":"Workforce Studio Pro — Weekly Shift Builder \u0026 Break Planner","description":"\u003ch2\u003eBuild practical weekly shifts from your actual staffing requirements\u003c\/h2\u003e\u003cp\u003eWorkforce Studio Pro combines an offline shift-and-break editor with a 7–14 day scheduling engine built for small contact-center teams. It takes your explicit employee availability, time-interval requirements and policies, generates a candidate roster, and shows exactly where staffing gaps remain.\u003c\/p\u003e\u003ch3\u003ePro capabilities\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eEverything in Basic: interactive shifts, breaks and meals, pinned moves, coverage views, Undo, weekly roster editing and CSV audit.\u003c\/li\u003e\n\u003cli\u003eImport dated employee availability: AVAILABLE, OFF, LEAVE and SICK. Missing employee\/date rows are rejected, not silently treated as days off.\u003c\/li\u003e\n\u003cli\u003eImport dated required headcount for each configured interval. Missing requirements are rejected, not guessed as zero.\u003c\/li\u003e\n\u003cli\u003eGenerate 7- or 14-day shifts using a transparent heuristic with your chosen shift length and start increments.\u003c\/li\u003e\n\u003cli\u003eApply configurable limits on days worked, consecutive days, minimum rest between shifts and weekly hours.\u003c\/li\u003e\n\u003cli\u003ePlace eligible breaks\/meals within user-defined relative start windows; track unplaced activities, shortage intervals, unpaid meals and paid vs gross hours.\u003c\/li\u003e\n\u003cli\u003eExport roster and understaffing exceptions as CSV, and save\/reopen scenarios locally.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eIncludes\u003c\/h3\u003e\u003cp\u003eStandalone Pro HTML application, working example CSVs, setup guide, and single-organization license. No subscription and no vendor API required.\u003c\/p\u003e\u003ch3\u003eBefore purchasing\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eGeneration is heuristic, not globally optimal, and gaps may remain.\u003c\/strong\u003e Employee skill-group membership is single-group for a generated roster, and you must supply complete availability\/demand inputs. There is no live Genesys\/NICE integration, cross-queue workforce optimization, certified labor compliance or automatic payroll publishing. All schedules require human approval. Screenshot data is fictional.\u003c\/p\u003e","brand":"Hinata Digital","offers":[{"title":"Default Title","offer_id":67165497327987,"sku":"HIN-WFM-PRO-V15","price":249.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1028\/7228\/5555\/files\/hinata-workforce-pro-v15-real-ui_ffe6e9ef-fe1e-4793-8faa-aa9286ed42aa.png?v=1792507593"},{"product_id":"workforce-studio-super-erlang-c-forecast-scheduling","title":"Workforce Studio Super — Erlang C \u0026 Weekly Workforce Planner","description":"\u003ch2\u003eFrom call volume and AHT to a reviewable weekly roster\u003c\/h2\u003e\u003cp\u003eWorkforce Studio Super adds Erlang C staffing estimates to the offline weekly planner. Import your own dated contact volumes and average handle times, configure the target service level and operational assumptions, calculate interval staffing requirements, then generate a 7–14 day candidate shift roster with transparent gaps.\u003c\/p\u003e\u003ch3\u003eSuper capabilities\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eEverything in Basic and Pro, including interactive intraday break\/meal recovery, pinned moves, Undo, weekly CSV audit and 7–14-day shift generation.\u003c\/li\u003e\n\u003cli\u003eImport per-date, per-interval offered contacts and AHT (seconds), plus explicit SLA %, target answer time, maximum occupancy and shrinkage assumptions.\u003c\/li\u003e\n\u003cli\u003eCalculate scenario-based staffing estimates using the Erlang C queue formula; feed calculated required headcount into weekly generation.\u003c\/li\u003e\n\u003cli\u003eEnforce user-provided weekly workday, consecutive-day, rest-time and hour limits during heuristic scheduling.\u003c\/li\u003e\n\u003cli\u003ePlace breaks and meals within your configured windows; separate unpaid meal time from gross scheduled hours.\u003c\/li\u003e\n\u003cli\u003eSee remaining understaffed intervals, unresolved activity placements, import validation issues, and export rosters plus exceptions.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eIncludes\u003c\/h3\u003e\u003cp\u003eStandalone Super HTML application, example availability\/demand\/forecast CSVs, instructions and single-organization license. Desktop browser, local processing and no monthly subscription.\u003c\/p\u003e\u003ch3\u003eBefore purchasing\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eErlang C is a planning estimate—not a validated forecast or SLA guarantee.\u003c\/strong\u003e It assumes a simplified queueing model; real-world routing, abandonment, repeat contacts and nonstationary behavior may differ. Weekly shift construction is heuristic, not globally optimal. The product does not connect to Genesys\/NICE, predict call volume automatically, import arbitrary vendor exports, or certify labor-law compliance. Human WFM review is mandatory. Screenshots use fictional examples.\u003c\/p\u003e","brand":"Hinata Digital","offers":[{"title":"Default Title","offer_id":67165497557363,"sku":"HIN-WFM-SUPER-V15","price":449.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1028\/7228\/5555\/files\/hinata-workforce-super-v15-real-ui_e36925b8-6d53-4fcd-b280-da934b999362.png?v=1792507597"}],"url":"https:\/\/wby1tu-ue.myshopify.com\/collections\/frontpage.oembed","provider":"Hinata by SHTAWI","version":"1.0","type":"link"}