{"product_id":"supportops-studio-call-center-kpi-dashboard","title":"SupportOps Studio — Offline Contact Center KPI Dashboard","description":"\u003ch2\u003eContact-center reporting without a complicated setup\u003c\/h2\u003e\u003cp\u003eSupportOps Studio is a downloadable offline dashboard for support and call-center team leaders. Import your normalized CSV files to calculate essential operational KPIs, review performance exceptions and export management-ready summaries.\u003c\/p\u003e\u003ch3\u003eInside the download\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eSelf-contained HTML dashboard (runs in your desktop browser)\u003c\/li\u003e\n\u003cli\u003eQueue metrics: service level, AHT, ASA, CSAT and abandonment\u003c\/li\u003e\n\u003cli\u003eAgent scorecards: inbound contacts, AHT, QA, CSAT, productive ratio, lateness and excess breaks\u003c\/li\u003e\n\u003cli\u003eCSV validation highlighting missing, duplicate or inconsistent data\u003c\/li\u003e\n\u003cli\u003eEditable KPI thresholds, daily trends, downloadable summary CSV and printable report\u003c\/li\u003e\n\u003cli\u003eCSV templates, user guide and single-organization license\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eUse in minutes\u003c\/h3\u003e\u003cp\u003eDownload the ZIP, extract it, open SupportOps_Studio.html and upload the included CSV templates after replacing sample values with your normalized operational data. The calculations run entirely in your browser.\u003c\/p\u003e\u003ch3\u003eBefore you buy\u003c\/h3\u003e\u003cp\u003eRequires prepared CSVs in the included format. Raw Genesys and other platform exports need to be mapped; no live API connection, email sending or automatic historical file storage is provided. Best used in a modern desktop browser. Individual CSV files are limited to 5 MB. Each purchase licenses internal use by one organization; redistribution and resale are prohibited.\u003c\/p\u003e\u003ch3\u003eBuyer FAQ\u003c\/h3\u003e\u003cp\u003e\u003cstrong\u003eCan I import raw Genesys exports?\u003c\/strong\u003e No. Map your vendor exports to the included normalized CSV templates first.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eIs it real-time?\u003c\/strong\u003e No. This is an offline reporting dashboard; it does not monitor live queues or connect to APIs.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWill it save history automatically?\u003c\/strong\u003e No. Keep your CSV inputs and exported reports if you need an archive.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat is required?\u003c\/strong\u003e A modern desktop browser, prepared CSVs in the included format, and files under 5 MB each.\u003c\/p\u003e\u003ch3\u003eWhat the included sample actually produces\u003c\/h3\u003e\u003cp\u003eThe downloadable package contains fictional, reproducible sample queue data covering three dates. The sample has 330 offered calls, 303 answered calls, 270 calls answered within the configured SLA threshold, 27 abandoned calls, 72,720 total handle seconds, 4,552 answer-wait seconds, and 43 positive surveys from 48 valid responses.\u003c\/p\u003e\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eCalculation from sample\u003c\/th\u003e\n\u003cth\u003eResult\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eService level\u003c\/td\u003e\n\u003ctd\u003e270 ÷ 330\u003c\/td\u003e\n\u003ctd\u003e81.8%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAverage handle time\u003c\/td\u003e\n\u003ctd\u003e72,720 ÷ 303\u003c\/td\u003e\n\u003ctd\u003e240 seconds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAverage speed of answer\u003c\/td\u003e\n\u003ctd\u003e4,552 ÷ 303\u003c\/td\u003e\n\u003ctd\u003e15.0 seconds\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCustomer satisfaction\u003c\/td\u003e\n\u003ctd\u003e43 ÷ 48\u003c\/td\u003e\n\u003ctd\u003e89.6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAbandonment\u003c\/td\u003e\n\u003ctd\u003e27 ÷ 330\u003c\/td\u003e\n\u003ctd\u003e8.2%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\u003cp\u003e\u003cem\u003eAll values above are fictional examples, not real business outcomes. Definitions depend on your operational policy; in this tool, SLA uses total offered calls as its denominator.\u003c\/em\u003e\u003c\/p\u003e\u003ch3\u003eWhich problem is it suited to?\u003c\/h3\u003e\u003cp\u003eBest for a supervisor or operations manager who already has exportable daily call-center KPI counts and wants a repeatable local dashboard with simple integrity checks, trend charts and printable reports. It is \u003cstrong\u003enot\u003c\/strong\u003e a replacement for a live workforce-management platform, a full business-intelligence suite, or a raw-export integration.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"https:\/\/wby1tu-ue.myshopify.com\/blogs\/contact-center-operations-guides\/call-center-kpi-formulas-sla-aht-asa-csat\"\u003eRead our free, worked KPI formulas and data-check guide\u003c\/a\u003e before choosing any dashboard.\u003c\/p\u003e","brand":"Hinata Digital","offers":[{"title":"Default Title","offer_id":67143956038003,"sku":"HIN-SUPPORTOPS-STD-001","price":179.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1028\/7228\/5555\/files\/hinata-supportops-studio-dashboard-preview_311f12e4-6e62-4a23-8dd1-00d79a25766f.png?v=1792307126","url":"https:\/\/wby1tu-ue.myshopify.com\/products\/supportops-studio-call-center-kpi-dashboard","provider":"Hinata by SHTAWI","version":"1.0","type":"link"}