Hinata by SHTAWI: practical tools for contact-center teams
Hinata is the digital software brand within SHTAWI AI GROUP. Hinata and Shadow form the group's digital division: Hinata develops downloadable software, while Shadow focuses on digital services. Etsy and China Goods are separate group activities.
Choose the tool for your workflow
- Workforce Studio Basic, Pro and Super support offline shift, break and weekly roster planning. Basic is a manual weekly editor; Pro adds candidate weekly shift generation; Super adds Erlang C staffing estimates.
- SupportOps Studio turns prepared queue and agent CSVs into local KPI dashboards and printable reports.
What to expect
These are downloadable tools that run locally in a compatible desktop browser. CSV inputs must follow the supplied templates. They do not connect directly to live Genesys/NICE systems, certify labor-law compliance or replace human operational review. Check each product page for its exact capabilities, requirements and license.
Learn before choosing
Our free contact-center operations guides explain scheduling and reporting with fictional worked examples. For product-fit and data-format questions, use the contact page.