SupportOps Studio — Offline Contact Center KPI Dashboard
SupportOps Studio — Offline Contact Center KPI Dashboard
Contact-center reporting without a complicated setup
SupportOps Studio is a downloadable offline dashboard for support and call-center team leaders. Import your normalized CSV files to calculate essential operational KPIs, review performance exceptions and export management-ready summaries.
Inside the download
- Self-contained HTML dashboard (runs in your desktop browser)
- Queue metrics: service level, AHT, ASA, CSAT and abandonment
- Agent scorecards: inbound contacts, AHT, QA, CSAT, productive ratio, lateness and excess breaks
- CSV validation highlighting missing, duplicate or inconsistent data
- Editable KPI thresholds, daily trends, downloadable summary CSV and printable report
- CSV templates, user guide and single-organization license
Use in minutes
Download the ZIP, extract it, open SupportOps_Studio.html and upload the included CSV templates after replacing sample values with your normalized operational data. The calculations run entirely in your browser.
Before you buy
Requires prepared CSVs in the included format. Raw Genesys and other platform exports need to be mapped; no live API connection, email sending or automatic historical file storage is provided. Best used in a modern desktop browser. Individual CSV files are limited to 5 MB. Each purchase licenses internal use by one organization; redistribution and resale are prohibited.
Buyer FAQ
Can I import raw Genesys exports? No. Map your vendor exports to the included normalized CSV templates first.
Is it real-time? No. This is an offline reporting dashboard; it does not monitor live queues or connect to APIs.
Will it save history automatically? No. Keep your CSV inputs and exported reports if you need an archive.
What is required? A modern desktop browser, prepared CSVs in the included format, and files under 5 MB each.
What the included sample actually produces
The downloadable package contains fictional, reproducible sample queue data covering three dates. The sample has 330 offered calls, 303 answered calls, 270 calls answered within the configured SLA threshold, 27 abandoned calls, 72,720 total handle seconds, 4,552 answer-wait seconds, and 43 positive surveys from 48 valid responses.
| Metric | Calculation from sample | Result |
|---|---|---|
| Service level | 270 ÷ 330 | 81.8% |
| Average handle time | 72,720 ÷ 303 | 240 seconds |
| Average speed of answer | 4,552 ÷ 303 | 15.0 seconds |
| Customer satisfaction | 43 ÷ 48 | 89.6% |
| Abandonment | 27 ÷ 330 | 8.2% |
All values above are fictional examples, not real business outcomes. Definitions depend on your operational policy; in this tool, SLA uses total offered calls as its denominator.
Which problem is it suited to?
Best for a supervisor or operations manager who already has exportable daily call-center KPI counts and wants a repeatable local dashboard with simple integrity checks, trend charts and printable reports. It is not a replacement for a live workforce-management platform, a full business-intelligence suite, or a raw-export integration.
Read our free, worked KPI formulas and data-check guide before choosing any dashboard.